Refund policy

Return & Refund Policy

Effective Date: August 1, 2026

Welcome to LIVVORA. Customer satisfaction is important to us, and we strive to provide a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept return requests within 7 days of the delivery date if:

  • The product is damaged, defective, or broken upon delivery.

  • You receive the wrong item.

  • The product has a manufacturing defect.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Include all original tags, packaging, accessories, and invoices.

  • Be returned in the same condition in which it was received.

2. Non-Returnable Items

Returns will not be accepted for:

  • Products damaged due to misuse or improper handling.

  • Items returned without original packaging or accessories.

  • Products showing signs of use, washing, alteration, or wear.

  • Personal care, hygiene, intimate, or customized products (unless received damaged or defective).

  • Clearance, sale, or promotional items unless they arrive damaged or incorrect.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Email: livvora08@gmail.com

Please include:

  • Your Order ID

  • Clear photos of the product

  • Photos of the packaging

  • A brief description of the issue

Our support team will review your request and respond within 2 business days.

4. Return Approval Process

Once your return request is approved:

  • We will provide return instructions.

  • In eligible cases, a reverse pickup may be arranged depending on your location.

  • If reverse pickup is unavailable, customers may be requested to ship the product to the address provided by our support team.

5. Refund Policy

After the returned product is received and passes inspection:

  • Refunds will be processed within 5–7 business days.

  • The amount will be credited to the original payment method.

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after the required details are provided.

Banks and payment providers may take additional time for the amount to reflect in your account.

6. Order Cancellation

  • Orders may be cancelled before they are shipped.

  • Once an order has been shipped, it cannot be cancelled. You may request a return only if the product qualifies under this policy.

7. Exchange Policy

We offer replacements or exchanges only for:

  • Wrong products delivered

  • Damaged products

  • Manufacturing defects

Replacement requests are subject to stock availability. If a replacement is unavailable, a refund will be issued.

8. Shipping Charges

  • If the return is due to our error (wrong, damaged, or defective product), return shipping charges will be borne by LIVVORA.

  • For any approved customer-initiated return (where applicable), shipping charges may be deducted from the refund amount.

9. Refund Exceptions

Refunds may be refused if:

  • The returned item fails inspection.

  • The product is found to have been used or damaged after delivery.

  • The return request is made outside the eligible return period.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

LIVVORA
Email: livvora08@gmail.com

We are committed to resolving customer concerns fairly and in accordance with our published policies and applicable consumer protection requirements.